EngageTwo of your clients just emailed the same person
Agencies and big sales teams share lists. Without guard rails, the same lead hears from you twice in a week.
How do I stop several brands contacting the same lead?
In Engage, a lead contacted by one brand is locked from every other brand in the workspace for 90 days. After one person at a company is emailed, the rest of that company waits 24 hours. Frequency caps and cross-campaign cooldowns stop the same lead being emailed by two campaigns back to back, and a lead already in a campaign is skipped at import.
Signs you have this problem
- A prospect replies "your colleague already emailed me"
- Two clients' campaigns target the same company in the same week
- The same person is enrolled twice from two CSV files
- Five people at one company get the same email on the same morning
What Engage does about it
90-day lead lock
A lead contacted by one brand is off-limits to other brands for 90 days.
24-hour company lockout
After one person at a company is emailed, colleagues wait a day.
Caps and cooldowns
Frequency caps and cross-campaign cooldowns per lead.
Duplicates skipped
A lead already in the campaign is skipped and counted in the import summary.
A brand per client
Separate mailboxes, campaigns and time zone for each client.
See it in the product
What Engage does not do
The locks work inside one Engage workspace. Outreach your team sends from other tools, or from mailboxes not connected to Engage, is not checked.
Frequently asked questions
How do I stop several brands contacting the same lead?
In Engage, a lead contacted by one brand is locked from every other brand in the workspace for 90 days. After one person at a company is emailed, the rest of that company waits 24 hours. Frequency caps and cross-campaign cooldowns stop the same lead being emailed by two campaigns back to back, and a lead already in a campaign is skipped at import.
Related features
Sending & limits
Connect your Gmail or Google Workspace mailboxes and Engage decides, for each message, whether now is the right time to send it.
Learn more →Leads & import
Bring leads in from CSV, see exactly what was imported and skipped, and fix gaps before they reach a campaign.
Learn more →Brands & teams
Keep each brand's mailboxes and campaigns apart, and give each teammate exactly the access they need.
Learn more →See Engage with your own sending setup
Book a short demo. We will connect a mailbox, check your timing and walk through replies and the pipeline with you.